We do not accept payments online.
To make an order please email relax@TheButterflyChair.com.au
We will then forward you our bank details for a direct deposit.
We can accept credit card payments but we will pass on the % surcharge on to you.
For two frames, two covers and a delivery fee, a 2.9% surcharge is $32.
$25 — up to two covers to VIC, NSW, QLD, SA, TAS.
$45 — up to two covers to WA, NT and elsewhere in Australia.
Contact us for international postage.
We only deliver frames within a 120km radius of Castlemaine.
$70 — Bendigo, Kyneton, Daylesford, Ballarat and central Melbourne.
We do not deliver to anywhere else. Pick up welcome.
We want you to be happy. We will gladly exchange or accept returns of unused standard covers and frames. The cover/s must be in the condition that they arrived to you in (unused). You can post the cover/s back to us via Australia Post. We cannot accept returns of bespoke covers as we cannot sell them on as a cover for your frame’s dimensions would not fit someone else’s frame. The frame must be in the condition that it arrived to you in. Due to the complexity of delivery the return must be at your cost. However, depending on where you are, and where we are at the time, we may be able to pick it up — especially if you’re close to Castlemaine. We will make the same delivery fee for pick up as we did to deliver it to you in the first place.
FRAME: If there is a problem with the frame we will gladly replace or repair it according to the warranty below.
COVERS: The relevant delivery fees will be charged.
When you want to move your chair, lift it and carry it. If you drag it (especially along concrete) the powdercoating will chip. You don’t want that to happen. Nor do we.
Brush off dry dirt with a soft brush. If it’s really dirty then soak it in warm water. Lightly brush the offending patches gently with something like an old toothbrush. Then hang it up to dry.
We do not offer a warranty on the powdercoating as the paint chips easily if the frame is dragged along a rough surface. This is especially true for chairs in a commercial / public access setting. We offer a 12 month guarantee on the structural integrity of the frame. If the frame breaks within the first 12 months there will be no charge for pickup, repair and delivery (within 200km of Castlemaine). We may even just replace it.
Sunlight will eventually kill your cover. Sad, but true. If you’ve other things to do (other than just sitting around in your chair) remove the cover and store it out of direct light. If you leave it out in the rain, water will collect in the seat. If this water is left for a long time the water may stain the canvas and cause it to deteriorate. The canvas we use is Australian made Supaproof, manufactured by Defab in Campbellfield Melbourne. It has been made for outdoor Australian conditions.