Even though EVERYTHING is on the website, we get asked the following questions all the time.
How much is a frame?
$380 — for the frame only.
How much is a cover?
$190 for one cover to fit our frame.
$210 for one cover made bespoke to fit your exiting frame (no matter when or where it was manufactured).
Do you accept credit cards.
Yes, but will pass the % surcharge the credit card company charges us onto you.
I want a replacement cover for my existing frame. What do I do?
See the dedicated page on Replacement Butterfly Chair Covers — all the information is there.
1. Measure each chair frame separately. This PDF shows you how.
2. Choose your colour from the canvas page.
Do you make leather covers?
No. We would need to buy an entire hide to get one cover. It would cost us at least $700 (as we would buy good quality Australian leather). Imagine what it would cost you! Leather covers that you may have seen online will be made from two or more pieces. Our butterfly chair covers do not have any seams.
Do you make fleece (sheep) covers?
No. See above.
Can you make a cover using my fabric?
Unless the fabric is specified for outdoor use we would prefer not to waste our time nor your money. Awning fabric — made by Sunbrella or Dickson — is suitable but please talk to us before supplying us with anything.
Why don’t you deliver further than 120km from Castlemaine.
Cause we don’t.
Do you have a showroom in Melbourne.
Where can we see a chair on display?
1. Castlemaine Vintage Bazaar — Stall #274: Industrial Sewing Workshop. The stall is right near the sales desk.
CVB is at The Mill Castlemaine, 9 Walker St, Castlemaine, 3450.
2. Industrial Sewing Workshop.
This is where all the covers are made. You view Cathy’s Sunbrella and Dickson swatch books as well as her treasure trove of hoarded 1970s canvas she’s desperate to make into some funky butterfly chair covers.
Why don’t you provide a phone number for queries.
Well we used to. Despite all the information being on our site we found it very time consuming repeating all the info on the website over the phone. We don’t have dedicated customer support staff so all the phone queries were taking us away from the actual making. Plus people kept calling at all hours of the day, weekends etc. We realise this is not very customer centric. 0427387719 is a phone number buried here if you’re desperate to have a question asked that you can’t find an answer to. Though please only call between 10am and 2pm Monday to Friday. You’re more likely to get a quicker answer from email@example.com. And to that lady that called before 9am on a Saturday (and then had the temerity to complain that we didn’t answer quick enough) — a hex be upon you.
Why are your frames and covers so expensive?
‘Sigh’ By all means buy your butterfly chair frame and cover from a ‘cheap’ online retailer that manufactures everything in China — like Sokol. Thanks for your interest. Do be sure to contact us to have a replacement butterfly chair cover made should you require one. We can make a cover to fit any frame no matter where or when it was manufactured.
Our favourite query thus far
Someone wanted a cover to replace a cheap Chinese made one they bought two years ago. They wanted a discount from us as they felt ripped off because they had to buy another one so soon after their initial purchase. In their words, “It should have lasted longer than it did and therefore would we give them a discount, as they were doing us a favour by providing us with business”. We had to laugh at the bravado. Naturally we drove to where they were, measured their frame, sent them sample after sample, made them 50 covers for free and paid for all the postage. We also promised we’d have a little chat with China about their quality control, the wages they pay their workers and the conditions they force them to work in. China has yet to reply.
In actual fact we did none of those things. We did spend quite a bit of time justifying why we pay the Melbourne based weaver of the canvas a ‘higher’ price so they can pay their workers a fair wage to keep jobs and manufacturing in Victoria. Ditto the frame maker who manufactures in the ace central Victorian town that is Castlemaine.
If you’re after the cheapest option, move along, nothing to see here.
Elizabeth Geddes and Cathy Parry